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Customer Service
- Shipping
- RamcoNewYork.com ship's most of it's products via UPS, using their standard rates. However, a few of our larger items exceed UPS's weight limits; therefore these items are shipped by a freight company. Please understand that the shipping amount calculated on our site is as accurate an estimate as we can provide. However, the actual shipping costs may differ slightly. If the difference is greater than 5% or the weight of your order is over 60 pounds, we will contact you for the balance before processing your order and and Customer approval must be received before an item with a shipping price change ships.
Most of our products are shipped UPS Ground arrive within 5 – 14 days from completion of your order. If you require your order to be processed faster, please contact us at 570-801-3411 to make arrangements. - Return Rules and Restrictions
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* Items must be returned within 30 days of delivery.
* You must include the return portion of the original packing slip. Be certain to save copies for your records.
* Shipping and handling costs and other additional charges are non-refundable.
* We will not accept CODs or third party billing for returned merchandise.
* If there is extensive damage to an item upon delivery, call a Customer Care Representative immediately at 570-801-3411
* You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.
* If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail or your online purchase receipt displayed during Checkout. Without a receipt of any kind, you will be issued a Gift Card (or exchange) for the most recent selling price of the item
Here are the basic steps:
* Pack the item securely in the original package, if possible. Enclose the return portion of the original packing slip with the item.
* All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
* All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
* Ship the return package to the address indicated on the packing slip or Return Authorization Form. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
* Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
* You can expect a refund in the same form of payment originally used for purchase usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.
Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if theitem arrives at the designated shipping address defective or damaged. We do not refund shipping charges on Oversized Items that are returned due to "buyer remorse."
Follow these steps to return an Oversized Item:
* Please refer to your packing slip for return information.
* The item(s) must be unassembled and packaged securely in original packaging if possible.
* Enclose the return portion of the original packing slip with the item.
* Contact a Customer Care Representative at 570-801-3411 to receive instructions on arranging for a freight delivery company to pick up your item(s). Please have your order number available when you call.
* You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
* You can expect a refund in the same form of payment originally used for purchase within 10-15 business days of our receiving the item(s). Please note that your original shipping costs will not be refunded.
- Privacy Policy
- RamcoWorldWide.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting RamcoWorldWide.com, you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does RamcoWorldWide.com Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at RamcoWorldWide.com. Here are the types of information we gather.
* Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
* Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses RamcoWorldWide.com.
* E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from RamcoWorldWide.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
* Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?
* Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide storage of items in your Shopping Cart between visits.
Does RamcoWorldWide.com Share the Information It Receives?
* Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries RamcoWorldWide.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
* Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In some cases, such as Marketplace and Auctions sellers, these businesses operate stores at RamcoWorldWide.com or sell offerings to you at RamcoWorldWide.com. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
* Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
* Promotional Offers: Sometimes we send offers to selected groups of RamcoWorldWide.com customers on behalf of other businesses. When we do this, we do not give that business your name and address.
* Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that RamcoWorldWide.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
* Protection of RamcoWorldWide.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of RamcoWorldWide.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
* With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
* Payments on this site are processed through Paypal, the safest easiest way to pay online. RamcoWorldWide.com never even sees or stores any credit card information
What About Third-Party Advertisers and Links to Other Websites?
Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.
RamcoWorldWide.com also displays targeted advertising based on personal information about users. Although RamcoWorldWide.com does not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a targeted advertisement meet the targeting criteria used to display the ad (for example, users in the northwestern United States who like classical music).
Which Information Can I Access?
RamcoWorldWide.com gives you access to a broad range of information about your account and your interactions with RamcoWorldWide.com for the limited purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
* As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such RamcoWorldWide.com features.
* You can add or update certain information on pages. When you update information, we usually keep a copy of the prior version for our records.
* If you do not want to receive e-mail or other mail from us, please adjust your account preferences.
* The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of RamcoWorldWide.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any RamcoWorldWide.com products and services that require you to Sign in.
Are Children Allowed to Use RamcoWorldWide.com?
RamcoWorldWide.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use RamcoWorldWide.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit RamcoWorldWide.com, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of Washington. If you have any concern about privacy at RamcoWorldWide.com, please contact us at info@@RamcoWorldWide.com with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through RamcoWorldWide.com or one of our third-party sellers; make an Auction bid or purchase; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; provide employer information when opening a corporate account; participate in Discussion Boards or other community features; provide and rate Reviews; specify a Special Occasion Reminder; share information with RamcoWorldWide.com Friends; and employ other Personal Notification Services, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in 1-Click settings; e-mail addresses of RamcoWorldWide.com Friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; and financial information, including Social Security and driver's license numbers.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and timezone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; your Auction history; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by our subsidiaries, Alexa Internet and A9.com; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Third-Party Advertisers and Links to Other Websites
Examples of third-party advertisers and advertising companies that you can link to from the RamcoWorldWide.com website or that serve advertising content directly to your browser on certain RamcoWorldWide.com pages include Google. You can find out more about its information collection and use practices, including how to opt out of cookies and other collection techniques that is uses, by clicking on the above link to its website. - Terms & Conditions
- Welcome to RamcoWorldWide.com. RamcoWorldWide.com provide website features to you subject to the following conditions. If you visit or shop at RamcoWorldWide.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future RamcoWorldWide.com service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
PRIVACY
Please review our Privacy Notice, which also governs your visit to RamcoWorldWide.com, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit RamcoWorldWide.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of RamcoWorldWide.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of RamcoWorldWide.com and protected by U.S. and international copyright laws. All software used on this site is the property of RamcoWorldWide.com or its software suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS
RamcoWorldWide.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RamcoWorldWide.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RamcoWorldWide.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RamcoWorldWide.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing RamcoWorldWide.com's name or trademarks without the express written consent of RamcoWorldWide.com. Any unauthorized use terminates the permission or license granted by RamcoWorldWide.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of RamcoWorldWide.com so long as the link does not portray RamcoWorldWide.com, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RamcoWorldWide.com logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. RamcoWorldWide.com does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use RamcoWorldWide.com only with involvement of a parent or guardian. RamcoWorldWide.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. RamcoWorldWide.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant RamcoWorldWide.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant RamcoWorldWide.com and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify RamcoWorldWide.com for all claims resulting from content you supply. RamcoWorldWide.com has the right but not the obligation to monitor and edit or remove any activity or content. RamcoWorldWide.com takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
RamcoWorldWide.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@RamcoWorldWide.com
RISK OF LOSS
All items purchased from RamcoWorldWide.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
RamcoWorldWide.com attempts to be as accurate as possible. However, RamcoWorldWide.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by RamcoWorldWide.com itself is not as described, your sole remedy is to return it in unused condition.
PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.
Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY RamcoWorldWide.com ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. RamcoWorldWide.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RamcoWorldWide.com DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RamcoWorldWide.com DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM RamcoWorldWide.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RamcoWorldWide.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting RamcoWorldWide.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and RamcoWorldWide.com.
DISPUTES
Any dispute relating in any way to your visit to RamcoWorldWide.com or to products or services sold or distributed by RamcoWorldWide.com or through RamcoWorldWide.com in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your visit to RamcoWorldWide.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS
RamcoWorldWide.com
301 Stockholm St
Brooklyn ny 11237
http://www.RamcoWorldWide.com
